Thursday, February 20, 2014

Reward Good Service: A Follow-up

In response to the letter of appreciation that I sent to JetBlue at the end of January, I received an equally nice response from one of their team members today that I thought I should share.


Thank you for your email and for taking the time to let us know of your positive experience with
JetBlue. With customer service as a top JetBlue priority, we appreciate knowing of instances where
we have met the expectations of our customers.

We have forwarded your letter to our JFK leadership team so your compliment may be shared with
Andrew and Michelle.

JetBlue was founded with the idea of bringing humanity back to the airline industry, and we are
pleased to know that our efforts to provide a comfortable and pleasant flight experience have not
gone unnoticed.

Our customers are the reason we continue to enjoy success as an airline. Thank you for choosing
JetBlue, we look forward to welcoming you onboard again.


Customer Commitment Crew
JetBlue Airways

They're getting it right.  :)  

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