In response to the letter of appreciation that I sent to JetBlue at the end of January, I received an equally nice response from one of their team members today that I thought I should share.
Hello, Thank you for your email and for taking the time to let us know of your positive experience with JetBlue. With customer service as a top JetBlue priority, we appreciate knowing of instances where we have met the expectations of our customers. We have forwarded your letter to our JFK leadership team so your compliment may be shared with Andrew and Michelle. JetBlue was founded with the idea of bringing humanity back to the airline industry, and we are pleased to know that our efforts to provide a comfortable and pleasant flight experience have not gone unnoticed. Our customers are the reason we continue to enjoy success as an airline. Thank you for choosing JetBlue, we look forward to welcoming you onboard again. Sincerely, Rachael Customer Commitment Crew JetBlue Airways